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Frequently Asked Questions

Frequently asked furniture questions

The most frequently asked questions from our customers are listed below. If you can't find an answer below, our friendly team are always happy to help via our contact us section.

Where can I see reviews from other customers?

We've recently joined Trustpilot and you can see our latest reviews by clicking here.

What methods of payment do you accept?

We accept Visa and Mastercard (debit and credit cards), American Express and PayPal.

Do you offer free delivery?

Yes - all items are delivered free of charge to customers throughout mainland UK. For other destinations, please contact us.

What happens after I place my order?

You'll receive a confirmation email from us within a few minutes of completing your transaction. We'll then be in touch with you to arrange a convenient delivery date and time.

When will I receive my order?

Unless otherwise stated in the product description, standard delivery time is usually within 5 to 10 working days from the order date. As mentioned above, we keep you fully updated during this period.

Is my transaction secure?

Absolutely - we take transaction security extremely seriously and use the latest technologies to ensure you can shop with complete peace of mind. Our website is built on one of the world's largest e-commerce platforms - a platform that handles over £30 billion of transactions annually. Accordingly, our website is fully PCI DSS compliant and uses SSL security, which protects millions of peoples' details on the internet every day, by fully encrypting data. SSL-secured websites begin with 'https' (rather than 'http') in the address bar - we advise you always try to shop online using websites with this technology.

What if I change my mind?

If you change your mind it's not a problem - by shopping with us you have the peace of mind of easy, no quibble returns.

Simply contact us within 14 days of delivery and we'll happily arrange collection and a refund for you. And, we have a minimal and transparent price for all returns - the only cost to you is a £19.50 contribution towards collection, which is deducted from your refund. Full details of our returns policy can be found in our terms and conditions.

Do you charge a restocking fee?

No, absolutely not. We treat our customers the way we would like to be treated, and feel that charging a restocking fee is an unnecessary and unfair practice.

Why don't you sell sofas?

From the very inception of U&E we consciously took the decision not to range any sofas. This is just our view but we feel that, unlike most other pieces of furniture, a sofa really needs to be sat on in order to establish whether you like it or not. Comfort is a very subjective thing and so we feel that with sofas, it's often best to 'try before you buy'.

For the same reason, we don't sell any mattresses.