The most frequently asked questions from our customers are listed below. If you can't find an answer below, our friendly team are always happy to help via our contact us section.
We accept Visa and Mastercard (debit and credit cards), plus American Express.
Yes - all items are delivered free of charge to customers throughout mainland UK. For other destinations, please contact us.
You'll receive a confirmation email from us within a few minutes of completing your transaction. We'll then be in touch with you to arrange a convenient delivery date and time.
Unless otherwise stated in the product description, standard delivery time is 10 working days from the order date. As mentioned above, we keep you fully updated during this period.
Absolutely - we take transaction security extremely seriously and use the latest technologies to ensure you can shop with complete peace of mind. Our website is fully PCI DSS compliant and uses SSL security, which protects millions of peoples' details on the internet every day, by fully encrypting data. SSL-secured websites begin with 'https' (rather than 'http') in the address bar - we advise you always try to shop online using websites with this technology.
In short, no. We prefer to offer 'everyday low prices' - in other words, the best possible value to our customers 365 days of the year. Many furniture e-tailers are on permanent 'sale', when in fact the prices are just artificially inflated, to then be 'reduced' to the sale price. We think this is misleading and unfair to the consumer, and therefore we avoid this practice.
No problem at all. Simply contact us within 14 days and we will arrange for your items to be collected. The only cost to you is a £19.50 contribution towards the collection. Full details of our returns policy can be found in our terms and conditions.
No, absolutely not. We treat our customers the way we would like to be treated, and feel that charging a restocking fee is an unnecessary and unfair practice.