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Frequently Asked Questions

Frequently asked furniture questions

The most frequently asked questions from our customers are listed below. If you can't find an answer below, our friendly team are always happy to help via our contact us section.

What methods of payment do you accept?

We accept Visa and Mastercard (debit and credit cards), American Express and PayPal.

Do you offer free delivery?

Yes - all items are delivered free of charge to customers throughout mainland UK. For other destinations, please contact us.

What happens after I place my order?

You'll receive a confirmation email from us within a few minutes of completing your transaction. We'll then be in touch with you to arrange a convenient delivery date and time.

When will I receive my order?

Unless otherwise stated in the product description, standard delivery time is usually within 5 to 10 working days from the order date. As mentioned above, we keep you fully updated during this period.

Is my transaction secure?

Absolutely - we take transaction security extremely seriously and use the latest technologies to ensure you can shop with complete peace of mind. Our website is built on one of the world's largest e-commerce platforms - a platform that handles over £30 billion of transactions annually. Accordingly, our website is fully PCI DSS compliant and uses SSL security, which protects millions of peoples' details on the internet every day, by fully encrypting data. SSL-secured websites begin with 'https' (rather than 'http') in the address bar - we advise you always try to shop online using websites with this technology.

What if I change my mind?

No problem at all. Simply contact us within 14 days and we will arrange for your items to be collected. The only cost to you is a £19.50 contribution towards the collection. Full details of our returns policy can be found in our terms and conditions.

Do you charge a restocking fee?

No, absolutely not. We treat our customers the way we would like to be treated, and feel that charging a restocking fee is an unnecessary and unfair practice.